DSR dashboards
See your request volume, SLA health, and Autopilot impact at a glance
The DSR Dashboard gives you a real-time view of your request volume and how efficiently your team — and Autopilot — are handling requests. You'll find it under DSR > Overview in the left navigation.
Filtering the dashboard
Before looking at the numbers, narrow them down with the filters at the top: Created At (required, defaults to the last 3 months), Request Type, Country, State, System Request ID, Ticket Source, Closed Reason, and Is Autopilot, which lets you isolate requests that were or weren't handled by Autopilot.
Overview
The Overview section shows headline counts for the selected time range and filters:
- Open Requests and Overdue Requests
- Due within 7 days
- Completed Requests, Rejected Requests, and Cancelled Requests
- A count of Verified Incoming Requests, alongside an Incoming Requests Over Time chart showing request volume by week
Efficiency
The Efficiency section focuses on how quickly requests are being closed, and how much of that is down to automation:
- Average Closing Time per Right — a table breaking down average handling duration by privacy right
- Saved Time (Days) and Average Closing Time (Days) — overall averages across your filtered requests
- Requests Closed with Autopilot — a count of how many requests in the current filter were closed automatically
Breakdowns
Further down, Total Requests per Right and Total Requests per Country give you a distribution view, so you can see at a glance which rights and regions make up the bulk of your incoming volume.
Updated about 14 hours ago