Toll-Free Phone Number for DSRs

A toll-free phone number gives data subjects a way to start a privacy request by phone. Rather than capturing the whole request on the call, MineOS uses the number as an entry point that guides the caller to your Privacy Center to complete and verify their submission.

How it works

1. The data subject calls the toll-free number and provides their details.
2. The data subject receives a link by SMS directing them to the Privacy Center to complete the submission.
3. Once the data subject submits the request through the Privacy Center link, a request is created in the Requests page queue in Unverified status, and the data subject receives a verification email.
4. The data subject clicks the verification link.
5. The request gets verified and moves to Open status, and it can now be processed.

Setting up your toll-free number

Toll-free number setup is handled for you by MineOS. From the Toll-free phone number channel in DSR Setup, you'll be connected with our team to configure it — reach out to your Customer Success Manager to get started.

Regulatory note

Offering a toll-free intake method can be part of meeting CCPA/CPRA expectations around making it easy for consumers to submit requests. For any additional customization of the toll-free channel, please contact your CSM.