Request Created

The Request Created event is fired when a new DSR request is created and contains all the required information about the request. The event is fired regardless of the channel the request came from, including manually creating requests.

Payload Schema

In addition to the standard fields every event has, the request created event has the following fields in its payload:

Field Name	Description
ticketInfo	Information about the DSR request, including: ID, type, date, source (channel) and domain.
userInfo	Information about the requesting user, including: name, email, verification status and custom metadata.
evidence	Email evidence for the relationship the requesting user has with the company. Available only for requests coming from the MineApp channel.

An example event:

{
  "ticketInfo": {
    "id": "ABCDEFGHIJKLMNOPQRSTUV",
    "type": "Delete",
    "source": "MineApp",
    "domain": "test.com",
    "createdAt": "2021-12-20T17:49:45.7266574Z",
    "requestType": {
      "id": "delete", 
      "name": "Delete"
    }
  },
  "userInfo": {
    "name": "Test User",
    "email": "[email protected]",
    "isVerified": true,
    "customFields": {
      "customKey": "value",
      "anotherCustomKey": "anotherValue"
    }
  },
  "evidence": {
    "countryCode": "IL",
    "emailEvidence": [
      {
        "FromAddress": "[email protected]",
        "FromDisplayName": "company",
        "ReplyTo": [
          "[email protected]"
        ],
        "SubjectLine": "We received your order",
        "Sent": "2021-12-13T17:49:45.7267409Z"
      },
      {
        "FromAddress": "[email protected]",
        "FromDisplayName": "company",
        "ReplyTo": [
          "[email protected]"
        ],
        "SubjectLine": "Welcome to Acme ",
        "Sent": "2021-12-10T17:49:45.7268405Z"
      }
    ],
    "evidenceDescription": "FromDisplayName: company FromAddress: [email protected] Subject: We received your order Date: 12/13/2021. \nFromDisplayName: company FromAddress: [email protected] Subject: Welcome to Acme Date: 12/10/2021. ",
    "mobileNumber": null,
    "state": null,
    "address": null
  },
  "eventId": "123456789abcdefghijklm",
  "eventType": "TicketCreated",
  "isTest": true
}