Jira Service Desk data classification integration

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Based on the HubSpot article "Jira Service Desk Integration" (classification parts only), updated to the current setup labels. Add screenshots of the Atlassian consent screen and the MineOS integration form.

Automate data classification by integrating MineOS with Jira Service Desk

How It Works

MineOS connects to your Jira Service Desk site and scans your users, customers and requests to detect the types of personal data they contain. The results are added to the data types of the Jira Service Desk data source.

Note: This article covers data classification. Setting up Jira Service Desk for privacy requests is covered in the Jira Service Desk DSR integration article.

Before You Start

• Make sure you're an admin of the Atlassian site you want to connect. You can check this in the Atlassian admin page.
• MineOS can only scan the users, customers and requests the connected account has access to.
• [Optional] Enable Preview mode to view sample PII values alongside classification results. You must enable Preview mode before running the scan.

Setting Up

1. Log in to MineOS. On the left sidebar, click Inventory → Data Sources. Click Add Data Source, search for Jira Service Desk and click Add.
2. Open the Jira Service Desk data source → Integrations tab → Request Handling section → select Integration.
3. If your account has access to more than one Atlassian site, fill in the Site Domain field so MineOS connects to the right site.
4. Click Connect and sign in to your Jira Service Desk account. MineOS requests the read:servicedesk-request and manage:servicedesk-customer permissions. Click Accept.
5. Mark the Scan this source using Data Classifier checkbox and click Save.

You're done! MineOS has been connected to your Jira Service Desk site.

Need Help?

If you need any help with this integration, please contact your Customer Success Manager. They will be happy to assist you!