Request Closed
The Request Closed event is fired when a DSR request is closed.
Payload Schema
In addition to the standard fields every event has, the Request Closed event has the following fields in its payload:
Field Name | Description |
---|---|
ticketInfo | Information about the DSR request, including: ID, type, date, source (channel) and domain. |
userInfo | Information about the requesting user, including: name, email, verification status and custom metadata. |
evidence | Email evidence for the relationship the requesting user has with the company. Available only for requests coming from the MineApp channel. |
closingReason | The reason for closing the request (Completed, Rejected, etc.) |
An example event:
{
"eventId": "af751115-0653-45c9-8b8a-64ea3648a997",
"eventType": "TicketClosed",
"closingReason" : "Completed",
"isTest": true,
"ticketInfo": {
"id": "fb8667b6-7abf-4f20-895e-2f53378f8a85",
"source": "Form",
"domain": "acme.com",
"createdAt": "2021-12-20T17:49:45.7266574Z",
"requestType": {
"id": "delete",
"name": "Delete"
}
},
"userInfo": {
"name": "Test User",
"email": "[email protected]",
"isVerified": true,
"customFields": {
"customKey": "value",
"anotherCustomKey": "anotherValue"
}
},
"evidence": {
"countryCode": "US",
"emailEvidence": [
{
"FromAddress": "[email protected]",
"FromDisplayName": "company",
"ReplyTo": [
"[email protected]"
],
"SubjectLine": "We received your order",
"Sent": "2021-12-13T17:49:45.7267409Z"
},
{
"FromAddress": "[email protected]",
"FromDisplayName": "Acme Company",
"ReplyTo": [
"[email protected]"
],
"SubjectLine": "Your order has been placed",
"Sent": "2021-12-10T17:49:45.7268405Z"
}
],
"evidenceDescription": "FromDisplayName: Acme Company FromAddress: [email protected] Subject: We received your order Date: 12/13/2021. \nFromDisplayName: Acme Company FromAddress: [email protected] Subject: Welcome to Acme Date: 12/10/2021. ",
"mobileNumber": null,
"state": null,
"address": null
}
}
Updated 2 days ago