Kustomer DSR integration

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This integration automates privacy requests for Kustomer. MineOS looks up the Kustomer customer that matches the requester's email address, then lets you preview, delete or copy it.

To scan Kustomer for personal data, see Kustomer data classification integration.

How It Works

• Preview: before MineOS deletes or copies anything, you can preview the customer it found, including the ID, name and locale.
• Delete: MineOS deletes the matching customer record from Kustomer.
• Get a copy: MineOS sends the requester a copy of the customer record, its relationships, and its conversations with their messages and attachments.

Before You Start

• Make sure you have permission to create API keys in your Kustomer account.
• The API key needs the org.permission.customer and org.permission.message.read roles.

Setting Up

Step 1: Create an API key in Kustomer

1. Log in to Kustomer and go to Settings → Security → API Keys.
2. Click Add API Key and fill in:
   • Name: MineOS
   • Roles: org.permission.customer and org.permission.message.read
   • Expiration: No Expiration
3. Click Create and copy the API key.

Step 2: Connect in MineOS

1. Log in to MineOS. On the left sidebar, click Inventory, then click Add data source. Search for Kustomer and add it.
2. Open the Kustomer data source and go to the DSR & integrations tab. If the data source already has an integration, click Add instance.
3. Under Action for fulfilling requests, select Integration, then choose Kustomer in the Integration Type dropdown.
4. Click Set up integration. In the wizard, paste the API key.
5. Click Finish.

You're done! MineOS has been connected to your Kustomer account.

Using the Integration in Requests

To handle requests automatically, add the Kustomer integration to the workflows of the privacy rights it should handle, such as deletion or get a copy.

Need Help?

If you need any help with this integration, please contact your Customer Success Manager. They will be happy to assist you!