Freshdesk DSR integration

Missing an action you need, or an integration we don't support yet? Contact your Customer Success Manager.

This integration automates privacy requests for Freshdesk. MineOS looks up the Freshdesk contact and tickets that match the requester's email address, then lets you preview, delete or copy them.

How It Works

• Preview: before MineOS deletes or copies anything, you can preview the contact and tickets it found for the requester.
• Delete: MineOS finds the contact that matches the requester's email address and permanently deletes it from Freshdesk. Deleting a contact also deletes the tickets that belong to it. If no contact matches, the task is reported as not found.
• Get a copy: MineOS sends the requester a copy of the Freshdesk contact record and the tickets found for their email address.

Before You Start

• Make sure you are a Freshdesk user with administrator permissions.
• Have your Freshdesk API key ready. To find it, click your profile picture in the top right corner of Freshdesk, choose Profile Settings, and look in the right-hand sidebar.
• Know your Freshdesk subdomain, the part of your Freshdesk address that comes before .freshdesk.com.

Setting Up

1. Log in to MineOS. On the left sidebar, click Inventory → Data Sources. Click Add Data Source, search for Freshdesk and click Add.
2. Open the Freshdesk data source → Integrations tab → Request Handling section → select Integration.
3. Enter your Freshdesk API key in the Api Key field.
4. Enter your Freshdesk subdomain in the Workspace field.
5. Click Test your integration to validate the connection.
6. Click Test & Save.

You're done! MineOS has been connected to your Freshdesk account.

Using the Integration in Requests

To handle requests automatically, add the Freshdesk integration to the workflows of the privacy rights it should handle, such as deletion or get a copy.

Need Help?

If you need any help with this integration, please contact your Customer Success Manager. They will be happy to assist you!