Zendesk data classification integration

Automate data classification by integrating MineOS with Zendesk

How It Works

MineOS connects to your Zendesk account and scans records of the following types: users, tickets, organizations and custom object types. All properties and content are classified, and MineOS reports all the data types it finds.

Note: This article covers data classification. Setting up Zendesk for privacy requests is covered in the Zendesk DSR integration article.

Before You Start

• Make sure you have a Zendesk user to connect with.
• [Optional] Enable Preview mode to view sample PII values alongside classification results. You must enable Preview mode before running the scan.

Setting Up

In the Set up integration wizard, mark the Scan this source using Data Classifier checkbox before you click Finish.

1. Log in to MineOS. On the left sidebar, click Inventory, then click Add data source. Search for Zendesk and add it.
2. Open the Zendesk system and go to the DSR & integrations tab. If the system already has an integration, click Add instance.
3. Under Action for fulfilling requests, select Integration, then choose Zendesk in the Integration Type dropdown.
4. In the Set up integration wizard, enter your Zendesk domain without https://, for example your-company.zendesk.com.
5. Click Connect and, in Zendesk, click Allow to grant MineOS the requested permissions. A success message appears once the connection is made.
6. Click Finish.

You're done! MineOS has been connected to your Zendesk account.

Need Help?

If you need any help with this integration, please contact your Customer Success Manager. They will be happy to assist you!