Triggering Autopilot from the UI

You can assign Autopilot to a request one at a time from the ticket itself, or to many requests at once from the Requests table. Both methods check each ticket's eligibility before assigning it — see Autopilot Overview for the eligibility requirements.

Assigning Autopilot to a single ticket

1. Open the request you want to automate.
2. Click Put on Autopilot, near the top of the ticket. This button is only enabled when the ticket meets Autopilot's eligibility requirements; otherwise it's greyed out with a tooltip explaining why.
3. Confirm the assignment in the dialog that appears.
4. Autopilot starts processing the request, and the ticket updates to show that Autopilot is now handling it.

Assigning Autopilot to multiple tickets at once

1. Go to the Requests table.

2. Optionally, use the filters to narrow down the tickets you want to automate — for example, by right (Delete my data), country, or brand.

3. Select the checkboxes for the tickets you want to run on Autopilot.

4. Click Put on Autopilot in the action bar at the bottom of the screen.

   

5. Confirm the assignment. MineOS checks each selected ticket individually: eligible tickets are assigned to Autopilot, while ineligible ones — for example, tickets with manual tasks in their workflow — return an error, so you know which ones still need manual handling.

After you assign Autopilot

Once a ticket is successfully assigned, an indicator appears next to it in the Requests table and on the ticket itself, so you can tell at a glance which requests Autopilot is handling. You can still open and review a ticket manually at any time, even while it's running on Autopilot.

If you'd rather not assign Autopilot request-by-request, you can also set up an automation that assigns it to every new eligible request automatically as it comes in.