Managing Copy Requests

A copy request — the right of access, shown as Get a copy of my data — asks you to provide the data subject with a copy of the personal data you hold about them. Copy requests are processed differently from deletion requests: instead of running deletions, MineOS collects the data subject's data from your systems and compiles it into a report you review before sending.

How a copy request is processed

1. Collect data — under Ready to run, click Collect data to gather the data subject's data from your connected sources. Automated sources pull their records and files; if a source hits a problem, it shows an error you can inspect with View error.
2. In progress — collection runs; sources move through as they finish.
3. Compile the copy report — in Compile copy report, review what each source returned (a number of records, or a list of categories). For each source you can Refresh it, Mark as empty, or + Add files; use Refresh all to re-pull everything. When the report looks right, click Compile report to build it.
4. Review, redact, and send — review the compiled report, redact anything sensitive (see below), then send it to the data subject and close the request.

Redacting before you send

Before sharing a copy report, remove sensitive or third-party data:

• eDiscovery agent for SaaS & DB — redacts and reformats the structured JSON records in the report.
• eDiscovery agent for Documents — detects and redacts sensitive data inside files.

Related

• Customizing Access Request Copy Reports — tailor what the copy report looks like and includes.
• Custom Storage for Copy Reports — store copy report data in your own cloud storage.