Jira Service Desk DSR integration

Missing an action you need, or an integration we don't support yet? Contact your Customer Success Manager.

This integration automates privacy requests for Jira Service Desk. MineOS looks up the customer account that matches the requester's email address in your service desks, then lets you preview, delete or copy it.

To scan Jira Service Desk for personal data, see Jira Service Desk data classification integration. For Jira Software Cloud, see Jira Software Cloud DSR integration.

How It Works

• Preview: before MineOS deletes or copies anything, you can preview the customer it found, including the name, email address and time zone.
• Delete: MineOS removes the matching customer account from each service desk it appears in.
• Get a copy: MineOS sends the requester a copy of the Jira Service Desk customer data found for their email address.

Before You Start

• Make sure you're an admin of the Atlassian site you want to connect. You can check this in the Atlassian admin page.
• MineOS can only reach the customers that the connected account has access to.

Setting Up

1. Log in to MineOS. On the left sidebar, click Inventory, then click Add data source. Search for Jira Service Desk and add it.
2. Open the Jira Service Desk data source and go to the DSR & integrations tab. If the data source already has an integration, click Add instance.
3. Under Action for fulfilling requests, select Integration, then choose Jira Service Desk in the Integration Type dropdown.
4. Click Set up integration. If your account has access to more than one Atlassian site, fill in the Site Domain field so MineOS connects to the right site.
5. Sign in to your Jira Service Desk account. MineOS requests the read:servicedesk-request and manage:servicedesk-customer permissions. Click Accept.
6. Click Finish.

You're done! MineOS has been connected to your Jira Service Desk site.

Using the Integration in Requests

To handle requests automatically, add the Jira Service Desk integration to the workflows of the privacy rights it should handle, such as deletion or get a copy.

Need Help?

If you need any help with this integration, please contact your Customer Success Manager. They will be happy to assist you!