Wix Answers DSR integration

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This integration automates privacy requests for Wix Answers. MineOS looks up the requester's tickets and contact by email address, then deletes or copies them.

How It Works

• Delete: MineOS deletes the tickets that belong to the requester's email address and redacts their contact record: the name is replaced with REDACTED, the phone number with a placeholder, the email with a placeholder address, and the signature and profile image are cleared.
• Get a copy: MineOS sends the requester a copy of their contact and ticket data.

Before You Start

• Make sure you can create API keys in your Wix Answers account.
• In Wix Answers, go to Settings → Tools → Webhooks & API Keys, open the API Keys tab and click + Add API Key. Give the key a name, choose Limited Access, and grant the Tickets, Saved Replies and Contacts permissions. Click Save, then keep the API Secret Key and API Key ID handy.
• Note your Wix Answers domain.

Setting Up

1. Log in to MineOS. On the left sidebar, click Inventory → Data Sources. If Wix Answers isn't in your list yet, click Add Data Source, search for Wix Answers and click Add.
2. Open the Wix Answers data source → Integrations tab → Request Handling section → select Integration.
3. Enter your key details:
   • API Key ID: the API Key ID from Wix Answers.
   • API Secret: the API Secret Key from Wix Answers.
   • Subdomain: your Wix Answers domain, in the form your-company.wixanswers.com.
4. Click Test your integration to validate the key.
5. Click Test & Save.

Using the Integration in Requests

To handle requests automatically, add the Wix Answers integration to the workflows of the privacy rights it should handle, such as deletion or get a copy.

Need Help?

If you need any help with this integration, please contact your Customer Success Manager. They will be happy to assist you!