Intercom data classification integration

📘

Draft note (remove before publishing)

Based on the HubSpot article "Intercom Integration" (classification parts only), updated to the current setup labels. Add screenshots of the Intercom authorization screen and the MineOS integration form.

Automate data classification by integrating MineOS with Intercom

How It Works

MineOS connects to your Intercom workspace and scans your contacts, notes, companies, conversations and tickets to detect the types of personal data they contain. The results are added to the data types of the Intercom data source.

Note: This article covers data classification. Setting up Intercom for privacy requests is covered in the Intercom DSR integration article.

Before You Start

• Make sure you have permission to install apps on your Intercom workspace.
• [Optional] Enable Preview mode to view sample PII values alongside classification results. You must enable Preview mode before running the scan.

Setting Up

1. Log in to MineOS. On the left sidebar, click Inventory → Data Sources. Click Add Data Source, search for Intercom and click Add.
2. Open the Intercom data source → Integrations tab → Request Handling section → select Integration.
3. Click Connect and follow the on-screen instructions to authorize MineOS to access your workspace, then click Authorize access. MineOS requests these permissions:
   • Read and manage users data
   • Read companies data
   • Read conversations data
   • Read tickets data
   • Read single admin, to get the workspace name
4. Mark the Scan this source using Data Classifier checkbox and click Save.

You're done! MineOS has been connected to your Intercom workspace.

Note: To connect MineOS to more than one Intercom workspace, contact your Customer Success Manager.

Need Help?

If you need any help with this integration, please contact your Customer Success Manager. They will be happy to assist you!