API Reference

Create request [v2]

post
https://api.portal.saymine.com/api/ticket/Create/v2

Duplication handling - if there was already an attempt to create a ticket with the same email with the same request type in the last minute, we return 202 with the existing ticket id and avoid creating another one

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Query Params
boolean

When test is True a request will not actually be created

Body Params

the details of the request

string | null

First name of the requesting user

string | null

Last name of the requesting user

string
required
length ≥ 1

Email address of the requesting user

string
required
length ≥ 1

ISO-3166 country code of the requesting user

string | null

ISO-3166 state code of the requesting user

string | null

Locale of the requesting user. Must be in the format of 5 characters

customFields
object | null

Custom fields collection to add to the request. Use the following special names to set identifiers for use with automations: $phonenumber, $internalId

string
required
length ≥ 1

Request type Id

string | null

Brand Id associated with the ticket

boolean

Flag that indicates whether the request requires an authorized agent flow. Defaults to false.

string | null

The email address of the authorized agent. If this field is provided, the IsAuthorizedAgent flag must be set to true. All user communication will be with the authorized agent.

boolean

When set to true, the request will open as unverified. The default value is false.

Responses

401

Unauthorized

Updated 4 days ago

Language
Credentials
Header
URL
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Response
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application/json

Updated 4 days ago