Close request

ticketId

string | null

Ticket ID to close

reason

string

enum

Allowed:

test

boolean

When set to true, request is not actually closed

skipAutomation

boolean

When set to true, any close automations will be skipped (e.g. sending a complete notification to user) If the ticket's request type is undetermined, a close automation will be skipped

templateId

string | null

When provided, the ticket will be closed with the provided template. The default workflow template will be used if not provided.